On 11th September, \u00cele-de-France Mobilit\u00e9s launched its V\u00e9ligo bike rental service in Paris. The aim was to encourage residents of the French capital to try e-bikes, with the possibility to buy their own personal bike later on. Ultimately, 20,000 e-bikes will be put into circulation with a view to minimising the use of more polluting modes of transport.<\/p>\n\n\n\n
Fluow was created by V\u00e9logik, La Poste, Transdev and Cyclez and has been the official operator of V\u00e9ligo service since late 2018. It manages the operation, transport logistics, rental and preventative maintenance of the bikes.<\/p>\n\n\n\n
After leaving the manufacturer\u2019s factory (Cycleurope), the e-bikes are transported by truck to the Fluow workshops in Ivry-sur-Seine and Bobigny. Here, the final assembly and checks are carried out. They are then logged in V\u00e9locare, V\u00e9logik\u2019s proprietary scheduling and reporting tool for tracking and managing maintenance operations. Lastly, they are delivered to stations, ready for rental.<\/p>\n\n\n\n
customer relations and after-sales management<\/p>\n\n\n\n
for fleet managers<\/p>\n\n\n\n
1. Fleet information<\/p>\n\n\n\n
2. Bike medical history (date, status, characteristics)<\/p>\n\n\n\n
3. Request an operation<\/p>\n\n\n\n
4. Operation reports<\/p>\n\n\n\n
For maintenance teams <\/p>\n\n\n\n
1. List of pending, ongoing and completed operations.<\/p>\n\n\n\n
2. Assign operations to mechanics (location, duration, difficulty, etc.)<\/p>\n\n\n\n
3. Detailed reports of operations (parts changed, time spent)<\/p>\n\n\n\n
<\/p>\n\n\n\n
Fluow oversees the preventative maintenance of bikes at the halfway point of the rental contract. V\u00e9logik handles the curative maintenance.<\/p>\n\n\n\n
When a V\u00e9ligo cyclist encounters a problem, they contact the customer service department through the V\u00e9ligo website, who will then pass on the maintenance request to the Velogik dispatcher, if necessary. Their role is to then assign a mechanic who will repair the bike at a location chosen by the user and within a maximum of 3 days.<\/p>\n\n\n\n
V\u00e9ligos are made of 70 separate parts, all managed and recorded using the V\u00e9locare software. Each bike and part has its own unique code to optimise maintenance. At the end of the rental, Fluow mechanics perform a complete inspection of the bike so that it can be put back into circulation.<\/p>\n\n\n\n
V\u00e9logik is proud to play an active role in the service\u2019s success. Our aim is to change attitudes and promote active mobility.<\/p>\n","protected":false},"excerpt":{"rendered":"