Multi-channel customer relations centre
For managing after-sales service and the allocation of maintenance operations.
For transport operators and local authorities who want to optimise customer relations and after-sales care for their bike service.
Linked with the entire Vélogik Digital software suite.
Minimise customer service costs
Vélodesk is a team of virtual agents who automate the processing of your customers’ most common requests and aid advisors in their daily tasks.
CENTRALISE MANAGEMENT OF MAINTENANCE REQUESTS FOR YOUR BIKE SERVICE.
REDUCE PROCESSING TIME.
For a bike service, being able to quickly reply to users, especially when they have broken down, is essential.
The system is based upon configured workflows that are constantly improved through artifical intelligence.
The virtual agents reply to 100% of incoming requests (by phone, email, contact form, etc.), with no interruption of service, and understand the needs of callers better and better. They are capable of writing an email containing information requested by the user, sending an SMS with a link, performing actions within the other tools of the Vélogik Digital suite (thanks to webservices) and transferring a call to another virtual or human agent.
Vélodesk makes it possible to quickly reply to the most popular requests, qualify and prioritise them, begin processing them using the digital suite’s tools or transfer them to the right person.
Optimise your customer relations
Your customer service agents can thus concentrate on more value-added tasks such as optimising the rounds of mobile mechanics.